Level Up Casino

Welcome to your Level Up account

At Level Up, we connect pokies, live games and progression-based rewards through one account. Find titles with our search and provider filters, or explore a themed collection. You can select AUD among our supported currencies and discover a welcome package of up to A$20,000 plus 500 free spins.

Your profile brings balances, payments and promotions together across devices. Check the selected currency and reward conditions before depositing. Bonuses, loyalty benefits and tournament entries have separate requirements; access to one does not automatically activate the others.

Discover our pokies and live tables

Search our lobby by title, studio or theme to find a format that suits you. Our exclusive collection includes LevelUp Bonanza and Elvis Frog in LevelUp Casino alongside other reel games. Check the current catalogue for availability before planning a session.

Understand the game before you play

A game’s information panel explains winning combinations, stake controls and special features. Read it before selecting a bet. Where a demo is offered, use its practice balance to learn the interface without committing cash.

RTP describes a theoretical return over extensive play, not a forecast of your session. Volatility explains variation in outcomes, including the difference between frequent smaller returns and less frequent larger features. Always check the settings of the version you open.

Join a table or follow an event

Our live tables combine streamed play with timed betting windows. Review the minimum stake and table rules before joining. Maintain a reliable connection; if it drops after an accepted bet, your account history can help establish the result.

For tournaments, check entry requirements, eligible games, scoring and the closing time. A temporary leaderboard rank is not a final prize. Missions also have specific objectives and deadlines, so follow the progress shown for the current task.

Your welcome package at Level Up

Our welcome package reaches up to A$20,000 and 500 free spins. That figure is the package maximum, not a fixed credit for any deposit. Review your available bonus card for the qualifying payment, match rate and allocation of spins.

A deposit match follows the calculation attached to its offer. As an illustration, a 100% match on A$50 would add A$50 before a cap applies; another percentage produces a different result. Free spins instead provide rounds on selected games at a specified stake, rather than cash added to your deposit.

Claim welcome bonus

Check the balance used for the offer, its expiry and the definition of a maximum bet, including any purchased features. Promotions with similar headlines can work differently. Read the conditions for the reward currently selected in your account.

Activate codes and spin rewards

After signing in, you can enter a no-deposit code in our promotions area. Copy it accurately and review the reward displayed. Campaign dates and account eligibility still apply, so a code found elsewhere may have expired or may not combine with an active offer.

Each spin allocation belongs to a specific game and has an expiry. Winnings from those spins are distinct from the rounds themselves. If a reward is missing, give us its name and activation time before spending the associated deposit.

Move through our loyalty ranks

Our 12-rank loyalty programme begins with Launch Pod, Star Scout and Pathfinder. Qualifying real-money activity earns Loyalty Points, and rank retention uses a 30-day period. Your profile shows your current position and progress towards its benefits.

A higher rank and an activated promotion are different things. Each benefit has its own claiming rules, reset time and conditions. Check the reward currently available rather than combining earlier ranks’ benefits; weekly and monthly offers follow different schedules.

Know which reward balance you hold

Points, bonus credit and withdrawable cash serve different purposes. Before exchanging points or claiming an offer, check the resulting reward and any deposit or wagering requirement. Quote its name if you ask us about a calculation.

Our casino clock uses UTC. Weekly resets and Monday events may therefore occur at a different local time in Australia, with some offsets changing for daylight saving. Follow the campaign’s displayed end time rather than assuming a local-midnight deadline.

Get started with Level Up

Begin with an email you control, a password, your country and an available currency. Choose Australia and AUD where appropriate, then review age eligibility and our account terms. Accurate details help keep confirmation and recovery connected to you.

Use a unique password and review optional communication preferences separately. Match your account information to your identification and payment details so later checks do not require conflicting records to be corrected.

1. Start your registration.Choose Register to open our Level Up account form.
2. Provide your details.Enter your accessible email and the requested information, then set a unique password.
3. Review country and currency.Check the settings for your account; select AUD where appropriate.
4. Check eligibility and preferences.Confirm age and account requirements, read our terms and review optional communications.
5. Finish the account setup.Follow the email confirmation and profile prompts. If the message is missing, check spam.

Keep one account for your activity. Our FAQ restricts registration across a user, IP address, computer and household. If you have already joined us, recover that account or contact support instead of registering another profile.

Return to your Level Up profile

Open Login to access your existing balances and profile controls. The same credentials work on desktop and mobile. Review account notices before a payment and close your session when leaving a shared device.

1. Go to sign-in.Choose Login at the top of our page.
2. Use your existing profile.Enter the email and password you registered with.
3. Complete the access check.Follow any additional confirmation requested.
4. Review before playing.Check your balance, account notices and active rewards.

Choose Forgot password to send a reset to your registered email. Check other inbox folders if it does not arrive, and contact us if recovery fails. Our ordinary account process does not allow changing the email after registration, so keep that inbox accessible.

Complete your account checks

We use verification to connect your profile with your identity and payment details. Follow the instructions in the document area and complete requested checks so an outstanding upload does not hold up a later payout.

• Match the personal details in your profile to your documents.
• Upload current, readable files in the requested format.
• Address the stated reason before replacing a rejected file.
• Monitor the registered inbox for follow-up requests.

Provide only the documents requested for your account. If an instruction is unclear, ask us about that exact field or requirement. Verification and payment delivery are separate: accepted documents do not mean the receiving bank has already credited a transfer.

Deposits and payouts in Australian dollars

Our cashier supports AUD and displays the methods enabled for your account. The FAQ gives a starting deposit minimum of A$15, but individual options can differ. Apple Pay starts at A$30, so check the chosen method alongside any bonus requirement.

Choose a way to fund your account

Select the method, currency and amount, then review the payment and your intended offer. A receipt confirms a transaction, not bonus eligibility. Save it until both the balance and any selected promotion appear correctly.

Review any currency conversion or provider charge. For crypto, confirm the exact asset, supported network and destination. Coin-denominated limits differ from AUD limits, and a completed blockchain transfer does not automatically activate a promotion.

From payout request to delivery

We aim to process withdrawals within one hour. That is our processing target, separate from delivery through your chosen provider. Bank and card transfers can arrive later; verification and other account checks may also affect the timing.

Our FAQ requires a payout method previously used to deposit. Ask about the account requirements before changing how you receive funds. Review your available cash, enter accurate details and retain the request reference so we can trace its current stage.

Choose your mobile access

Use our Android installation route or iPhone web-app option to keep Level Up close at hand. Both connect to your existing profile. You can also use a mobile browser when you prefer to visit without installing anything.

Our iPhone option saves website access to the home screen rather than downloading from the App Store. For Android, follow the file download in our Mobile App area and verify its source before installation. Keep your device software current.

Your mobile account retains cashier access and promotion information. Check the currency when switching balances and finish a live round before navigating away. For a loading problem, tell us the game title, device and error message.

Speak with our team

Our assistance is available 24/7 through live chat and email. The FAQ covers common topics, while our team can look into account-specific questions about access, promotions, payments or verification.

Identify the relevant transaction, offer or game when you contact us. Include a date, device and error message where useful, but never disclose your password or one-time codes.

Keep your case reference for follow-up and provide any requested details in the same conversation. Explain what you expected and what actually happened so we can investigate the correct event.

Level Up: your questions answered